AUD

Return Policy

Azarya’s Return Policy
At Azarya, we want you to love your purchase!
However, we understand there may be times when you wish to return an item.
Please note that Azarya does not cover return shipment costs.
If you change your mind about your full price purchase, contact us at the following email contact@azarya.com.au and type your order number in the subject section and we are happy to offer you an exchange within 14 days of the date of purchase or delivery. If you wish to exchange your item, you can only exchange for a different size (subject to availability).
All items returned must be unworn, unwashed, undamaged, unused (free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new). Returned item(s) must have their original tags attached labels and original packaging attached and accompanied by proof of purchase (a printout of your e-receipt or online tax invoice).
If your return is soiled with make up or tarnished, It will not be accepted for return.
Azarya reserves the right to reject any return if the garment has been returned back to us not in its
original condition.
We recommend obtaining tracking on your return parcel, as Azarya is not responsible if your return goes missing in delivery.
Please choose carefully as sale items cannot be returned if you change your mind.
For hygienic reasons, we do not offer exchanges or refunds for the following items :

– Items marked as Sale

– hosiery

– Bodysuits and Swimwear

The above items that are sent to you have not been worn before by any individual and are directly sent
to us after production from our factory packed and completely sealed.

FAULTS
If you have received your garment with a fault or received the incorrect garment please send us an
email to contact@azarya.com.au and in your original email please include pictures of the fault within 7 days of receiving your garment/s. Once the item has been deemed faulty/incorrect by a customer
service team member, you’re able to return the item for an exchange or refund. Our team will be able to provide you with information on how to return the item. Please note – All orders are inspected
thoroughly for faults before dispatch by our QC team at Azarya.
Refunds will be issued using your original payment method.

At Azarya we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country. We don’t refund shipping in case the selected carrier doesn’t accomplish the estimated date of arrival. We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods etc.).

We’re happy to answer any questions you may have for us here at Azarya.

We’re available from Monday – Friday, 10:30 am – 5pm AEST.

Customer Care
contact@azarya.com.au

PR Enquiries
admin@azarya.com.au

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